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Production OEM Customer Service

Wichita, Kansas Job ID 2025-15167 Category Supply Chain/Procurement Post Date Aug. 11, 2025
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Spirit AeroSystems designs and builds aerostructures for both commercial and defense customers. With headquarters in Wichita, Kansas, Spirit operates sites in the U.S., U.K., France and Malaysia. The company's core products include fuselages, pylons, nacelles and wing components for the world's premier aircraft. Spirit AeroSystems focuses on affordable, innovative composite and aluminum manufacturing solutions to support customers around the globe.

  • Key Accountabilities:

    • Customer Interaction: Act as the primary liaison between the company and OEM production customers, addressing product-related inquiries, tracing lost shipments, and clarifying customer orders for the shipping department.
    • Order Management: Handle customer orders via phone and web-based platforms, collaborate with management on customer credits, process returns, and identify quality assurance issues.
    • Stock Allocation: Exercise authority to approve stock allocations within negotiated contract terms or organizational guidelines.
    • System Access: Manage customer sales orders and supplier interactions by utilizing production and inventory management systems.
    • Internal Coordination: Facilitate internal communication and coordination with contract administration, purchasing, engineering, quality assurance, traffic, and warehousing departments.

Experience:

  • Minimum of 3 years of experience in customer service or client interface roles

Preferred Qualifications:

  • Bachelor’s degree with 6-9 years of relevant experience, or
  • Master’s degree with 4-7 years of relevant experience
  • Strong data-driven decision-making skills
  • Experience with SAP
  • Willingness to work overtime and be available for on-call duties
  • Demonstrated ability to collaborate across multiple functions and with diverse customer bases
  • Ability to thrive in a fast-paced environment

Spirit AeroSystems is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status or any other protected factor under federal, state or local law.

Kansas Tax Credit: Join Spirit AeroSystems’ Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years. Click here for more information on the tax credit.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Generous company match to your 401(k).
  • Industry-leading tuition assistance program pays your institution directly.
  • Fertility, adoption, and surrogacy benefits.
  • Up to $10,000 gift match when you support your favorite nonprofit organizations.
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These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.

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