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Product Support Engineer (Customer Support)

Toulouse, Occitanie Job ID JR2025458377 Category Engineering Role Type Onsite Post Date Jun. 10, 2025
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

We are currently seeking a Product Support Engineer to join the team in Toulouse, France​. The candidate will work in conjunction with customer engineers and maintenance personnel to manage, plan, research, develop, analyze, and design modification and repair solutions that comply with customer, regulatory, safety and company requirements.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the Air France facility in Toulouse, France.

Position Responsibilities:

  • This position will access and analyze applicable documents and drawings and coordinate recommended change packages with customer and Boeing engineers.
  • Provide technical support, guidance, and expertise to customer operational and maintenance personnel. This includes but isn't limited to technical queries related to operation and maintenance of the systems, identification, and resolution of common issues, and explanation of the system architecture in relation to the aircraft configuration.
  • Assist with interpretation of technical manuals, schematics, and engineering drawings. Including, but not limited to, providing guidance on the correct interpretation and application of technical documentation, collaborating with the customer to ensure compliance with technical documentation during maintenance activities, assisting with technical documents related to product modifications, and attending required meetings, as defined by the customer.

Basic Qualifications (Required Skills/Experience):

  • Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science, or foreign equivalent.
  • 8+ years experience with drawing systems and interpreting drawing and document details
  • Active Secret NATO Security Clearance or equivalent
  • Candidate and any accompanying family members must meet requirements for French visas
  • Familiarity with U.S. International Traffic in Arms Regulations (ITAR) and technical data export control
  • Must be willing to work variable shifts, including weekends and overtime including rotating shifts
  • Experience with structural engineering and defining structural repairs to achieve "same strength as" repairs
  • Ability to clearly document (with sketches and pictures) aircraft damage
  • Experience with Microsoft Office products, specifically Word, Excel, and PowerPoint
  • Cultural and communication skills allowing for positive team building with foreign customers
  • Ability to obtain a medical certificate to fly on French Air and Space Force aircraft to assist with overseeing troubleshooting issues
  • Ability to read, write, and conversationally speak French

Preferred Qualifications (Desired Skills/Experience):

  • Experience with commercial derivative military aircraft
  • Experience on 707-based aircraft and AWACS and its mission systems
  • Experience with aircraft jacking

Work Authorization:

This requisition is for a locally hired position in France. Candidates must have current legal authorisation to work immediately in France. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.


Applications for this position will be accepted until Jul. 10, 2025



Export Control Details: Non – US based job

Education

Bachelor's Degree or Equivalent Required

Relocation

This position offers relocation based on candidate eligibility.

Security Clearance

This position requires an active security clearance. See job description for details.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Shift Worker (France)


Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Competitive base pay and incentive programs.
  • Industry-leading tuition assistance program pays your institution directly.
  • Resources and opportunities to grow your career.
  • Up to $10,000 match when you support your favorite nonprofit organizations.
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