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Senior Field Service Representative - Defense

New Delhi, National Capital Territory of Delhi Job ID JR2025450094 Category Field Services Post Date Apr. 09, 2025
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Job Description

As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s diverse team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity.

In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 80 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.

About Boeing Defense in India

Boeing is committed to providing holistic lifecycle solutions for defense customers in India through Boeing Defense India (BDI). BDI serves as the local entity, offering these solutions for government and defense customers in India. BDI plays an important role in the mission readiness and modernization of India’s defense forces. Efficient solutions, timely support, and flawless execution are critical elements of BDI’s commitment to Boeing customers and the Indian aerospace and defense industry.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts – enabling every voice to be heard and every perspective to be respected.  No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

At Boeing, we are inclusive, diverse, and transformative.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Position Overview:

Boeing India Defense team is currently looking for Senior Field Service Representative (FSR)- Defense to be based out at New Delhi, India.

Boeing has a multi-year support contract with the aircraft owner/customer. The FSR, in addition to tasks described below, is the Boeing customer facing representative. All day-to-day communication typically flows through the FSR.

 FSR position includes a short daily meeting in the evening to convey relevant issues to the program team in US. The goal of the Boeing team is to keep three BBJ aircraft ready to always fly and the FSR represents Boeing to the customer on internal/external issues. That goal will drive many other miscellaneous tasks, not described here, to be performed.

Position Responsibilities:

The specific requirements and duties include, but are not limited to, the following:

  • Field Service Representative shall provide 24 hour, 7 days per week on duty/on call field service support for airframe, engines, and Boeing or installed interior systems. This includes developing action plans and coordinating resources to provide solutions to resolve Aircraft On Ground (AOG) situations.

  • FSR work location will be co-located with the customer in the hanger with the aircraft. Boeing FSR team has a private office on site.

  • Provide "Over the Shoulder" instruction in operation, line maintenance, installation, removal, and system troubleshooting.

  • Provide training on the Boeing 737 series or similar operation manuals.

  • Provide hands-on troubleshooting and technical assistance to support organic aircraft field maintenance personnel as required.

  • Provide aircraft specific technical knowledge, interface relationships, maintenance procedural advice, associated troubleshooting guidance, incidental repair assistance, as well as task dependent technical/engineering data or drawing retrieval to support customer personnel

  • Emphasize safety aspects to be observed on Boeing 737 series and similar aircraft.

  • Provide guidance and recommendations to support Service Letters, Service Bulletins and Airworthiness Directives, as required.

  • Participate in meetings with the customer and other contractors as required. Coordinate on-site support visits and meetings with senior IAF leadership

  • Assist customer in getting proposals/price quotes for product and services provisioning and submission of invoices for release of payments.

  • The ability to obtain an Indian Security Clearance allowing access to customer is required.

  • Analyze maintenance difficulties and recommend changes to design, operation, maintenance, inspection, and training to improve the level of maintenance.

  • Assist the aircraft customer in completing accident investigations and failure reports.

  • Participate in technical reviews as requested by the customer.

  • Facilitate component spares, repairs and exchange transactions including the following:

  • Coordinate requirements with customer

  • Coordinate with the customer to export and import components as required

  • Work with freight forwarders/shipping companies to import/export components including coordinating with customer on transactional activities

  • Provide technical and operational content for warranty and spares issues.

  • Assist customer in receipt quality inspection for airworthy spares/materials and resolving issues pertaining to discrepancies in supply, if any.

The customer relies on Boeing-provided supplier support for aircraft and ground support equipment maintenance. Boeing puts suppliers on contract to perform required tasks. Due to the security requirements of the aircraft location the FSR will assist with suppler access including coordinating security clearances with the customer.

The FSR role includes a significant aspect of managing customer airplane software. Familiarity with MBF (including admin role) is key to providing on time SW uploads, Maintenance Performance Toolbox (MPT), Managed File Transfer Transfer (MFT) accounts for delivery of LSAPs/TBR packages and other support as required.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

  • Bachelor’s degree or higher is required as a BASIC QUALIFICATION with 12+ years of relevant experience.

  • FSR must be an individual that has broad experience in the following areas:

  •  Boeing 737 series or similar Aircraft Structures and Aircraft Rigging

  • Boeing 737 series or similar Electrical/Environmental and Aircraft Systems

  • Boeing 737 series or similar Navigation and Flight Avionics

  • Aircraft maintenance activities

  • CFM56 Engines/Honeywell 131-9 Auxiliary Power Unit (APU)

Preferred Qualifications (Desired Skills/Experience):

  • 5+ years of experience in aircraft maintenance and repair computer applications such as MBF.

  • 5+ years of experience working with industry service documents such as Service Letters, Service Bulletins, or Maintenance Manuals

  • Must be willing to be on call 24x7 as required to support emergent customer requirements.

  • Must be willing to occasionally travel within India to support offsite aircraft modification efforts which may last up to 1 week.

  • Experience reading and interpreting drawings, specifications, material processes, system schematics and wiring diagrams.

  • Logistics experience working with suppliers, freight forwarders, carriers, customs clearance agents is helpful to assist with clearance and delivery of spares/repairs/exchanges to ultimate consignee.

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 13 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+ 12 years' related work experience.

Relocation:

This position does offer relocation within INDIA.


Applications for this position will be accepted until Apr. 21, 2025


Export Control Requirements: This is not an Export Control position.

Education

Bachelor's Degree or Equivalent Required

Relocation

This position offers relocation based on candidate eligibility.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (India)


Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

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Your Benefits

No matter where you are in life, our benefits help prepare you for the present and the future.

  • Competitive base pay and incentive programs.
  • Industry-leading tuition assistance program pays your institution directly.
  • Resources and opportunities to grow your career.
  • Up to $10,000 match when you support your favorite nonprofit organizations.
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