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Premium Support Embedded Service Manager

Kuwait City, Al Asimah, Kuwait; Job ID 00000440790 Category Information Technology Post Date Dec. 16, 2024
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Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Jeppesen is part of Digital Aviation Solutions (DAS) which is part of the One Boeing community, focused on the needs of global defence, space and aviation customers from all markets, regardless of their equipment’s original manufacturer. With engineering, digital analytics, supply chain and training support spanning across both the government and commercial service offerings, we are uniquely positioned to keep passengers flying, and nations safe.

We are currently recruiting for the Embedded Service Manager supporting for the Kuwait Air Force (KAF).  This position is based in Kuwait located at the Mubarak Air Base, embedded with the C17 and C130 Squadrons.  The service manager is responsible in providing continuous education on how to use the product/solution(s), on-going consultation on how to best use the product to meet the customer’s goals, and by governing all the support activity throughout the life cycle of the solutions/software the customer has purchased from us.

Again, in this role you will be responsible for delivering Military Embedded Services by being stationed within the customer’s operation as an individual/sole contributor located at Al Mubarak Air Base, Kuwait.  You will develop a thorough understanding of the customer’s workflow and specific operational requirements becoming a subject matter expert in support of the solution. 

At all times the primary goal is for the service manager is to proactively protect the integrity of the customer’s flight planning / operations while using our solutions (safety, compliance, and efficiencies).

Your responsibilities will include:

  • Provide day to day SME support to the operation and governance of the Jeppesen scoped product solutions / services and training.
  • Organise and deliver Jeppesen/DAS scoped product solutions training to the Kuwait Air Force (KAF) User, Manager and Administrator levels.
  • Support aviation working groups as applicable.
  • Maintain SME level awareness of the flight planning, and related product solutions, and technology.
  • Provide remote or on-site problem-solving assistance.
  • Oversees the support and delivery of the scoped services.
  • Flight planning data validation and support.
  • Delegate and direct service tasks; monitor progress of all current and pending services requests (open a support case for each for tracking) and provide status back to the organization of ticket status (salesforce).

To be successful in this role you will need the following Experience/Qualifications

  • Minimum of five years aviation experience in the field of flight planning, either in flight operational or in a flight support function. 
  • Aeronautical experience including Flight Deck operations, Piloting, Flight Planning (International), Aircraft Dispatch experience, Airline Operations, Military flight operations.
  • Essential: Ex-military aircrew (or equivalent) experienced liaison
  • Technical degree in a related field of study preferred.
  • Pilot and or dispatcher License.
  • Strong problem-solving skills.
  • Strong Presentation Skills to C level audience
  • Strong communication and customer relationship management skills
  • Strong use of Microsoft Office Suite
  • Strong use of salesforce

Applicants must meet Kuwait Defense (KMOD) security requirements. 

This position offers relocation based on candidate eligibility.

This requisition is for an international, locally hired position in Al-Mubarak, Kuwait. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Kuwait law. Employment is subject to the candidate's ability to satisfy all Kuwait labor and immigration formalities.

All information provided will be checked and may be verified.

Please apply ASAP for this role as recruitment may commence before the end date.


Export Control Requirements: Not an export control position

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

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