Service Manager (Technical Support Specialist)

Job Description

Jeppesen, a subsidiary of The Boeing Company, is one of the largest software development companies in Gothenburg. We develop innovative optimization solutions for the world’s leading airlines. We are dedicated to continuous improvement, delivering more value to our clients, and exploring emerging technologies such as quantum computing, AI and big data analytics.

At Jeppesen’s office in central Gothenburg you will work in a premium support and service management organization with fascinating solutions that make a real difference to people around the world. You will be working in a learning organization, surrounded by a team of talented, creative and dedicated colleagues. You will learn and broaden your perspective by working with 400 professionals from more than 35 different nations, but also be part of a global organization allowing for collaboration with customers and colleagues across the world. Most importantly, you will be expected to make a difference.

At Boeing we are all innovators on a mission to connect, protect, explore and inspire. From the sea bed to outer space, you‘ll learn and grow, contributing to work that shapes the world. Find your future with us!

About the position

This position is open for participants in the 10 month Earn Your Wings program within the Support department.

As a Technical Support Specialist, you will be part of our team primarily based in our Gothenburg office. We value diversity and truly believe in innovation and continuous improvement. We strive for personal and professional development as we believe it helps us to become high performing teams.

Our team delivers premium support to our customers, which requires a range of both technical and customer interaction skills. You will be expected to make a difference in our continuous work to make sure that the customers are successful in getting the most value from our products and services.

Basic qualifications (required skills/experience):

• Completed the EYW 5.0 trainee program within Boeing

• Ability to speak and write English fluently

Preferred competencies:

• Programming experience (e.g. Python, Java)

• Experience with Unix / Linux environment

• Jeppesen Crew and Ops products knowledge

• Experience from working with support

• Experience from working with customers

We put great emphasis on your personal characteristics. We value individuals who have an analytical approach to problem solving, strong communication skills both within and outside your team, an interest for technology as well as human relations and a curiosity to learn and explore new ways of doing things.

Please apply by sending your CV in English.

Relocation: This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense.

Visa Sponsorship: Employer will initiate the visa application; however, the successful candidate will cover the cost of visa.

Applications for this position will be accepted until Apr. 10, 2025

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (Sweden)

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.